Effective: September 2nd, 2025
To support the delivery of our Services, Arist engages select third-party data processors that may have access to certain Customer Data. We perform rigorous due diligence to evaluate the privacy, security, and confidentiality practices of every sub-processor. Furthermore, we execute a formal data processing agreement with each one to ensure they comply with our strict standards and their applicable legal and contractual obligations.
| Entity | Purpose | Location(s) |
|---|---|---|
| Amazon Web Services, Inc. (AWS) | Cloud hosting services and data storage. | United States |
| Amazon Web Services, Inc. (AWS) | Content Delivery Network (CDN) [1] | Global |
| Twilio | Routing and transmission of messages, where SMS or WhatsApp delivery methods enabled. | United States |
| Slack | Routing and transmission of messages, where Slack delivery methods enabled.
Data may be transmitted through any of the specified locations to provide faster service depending on the location of Customer's Slack Users. |
|
| Microsoft | Routing and transmission of messages, where Microsoft Teams delivery methods enabled. | United States |
| Auth0 | User authentication | United States |
| Sentry | Platform telemetry, error traces, and logs | United States |
[1] Content Delivery Networks expedite the transmission of content to users and may process data in any country, regardless of a Customer’s location, to better support end-users of the Services.
Updates
As our business evolves, the sub-processors we use may change. We will notify designated customer contacts via email at least 30 days before adding or replacing any sub-processor.
To ensure you receive these notifications, please make sure your contact information is up-to-date. You can update your designated contact by reaching out to your Customer Success Manager or emailing us at support@arist.co.
