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Product & Sales Training
Professional Development

Sales Training Series: Adopting a Customer-Centric Approach Template

Customer-centricity is built with daily practice in this bite-sized primer

Overview

🤝 Sales Training Series: Adopting a Customer-Centric Approach is a 5-lesson course as part of our Sales Training Series

🔍 In this course, learners explore the foundation of customer centricity so you and your team can better understand how to better achieve it with your own customers. We'll cover topics like: customer centricity trends, empathy, Gen Z customers, and digital influence.

📈 By the end of this course, learners will be able to apply the following skills into their work: human-centered interactions, empathy, and leveraging data to make informed business decisions

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