How Cruise rapidly trained everyone to keep up with rapid growth

How Cruise rapidly trained everyone to keep up with rapid growth

All it took was a simple shift: bringing learning into the flow of Slack so adoption and efficacy skyrocketed

Size

>5,000

Industry

Technology and Automotive

Location

San Francisco, CA

Core impact

Rapid skill development

Money Saved

>$1 million

97% completion for optional courses

43% confidence lift for managers

The story

The client

As a trusted financial institution in a rapidly changing world, BMO needs to keep up with the pace of change while maintaining well built customer and employee trust. With over 50,000 employees, keeping everyone up to speed is no easy task.


The challenge

As BMO continues to grow, people are busier than ever. They have an unprecedented amount of new employees, new managers, and important information that's not communicated. The toughest part? In financial services that includes fighting fraud, preparing for new trends, and even keeping executives on the cutting edge.


The solution and implementation

With Arist, BMO has launched learning programs for onboarding, executive development, future skill building, fraud ops and awareness - all entirely via MS Teams and SMS. Global teams can launch their own programs seamlessly, while the Enterprise learning team can plan initiatives built for scale.

The impact

For employees

BMO employees weren't quiet about their newfound love for learning, with >90% preferring Arist to every other learning tool. The love had some justification, since the average employee could feel far more prepared at work with a 12% confidence lift for complex topics.


For the L&D team

BMO's enterprise learning team was able to support other business units in getting set up with learning rapidly. They saw 5x engagement rates vs. other L&D tools and a 95% completion rate for optional courses.


For the organization

For BMO as a whole, the organization was able to reduce onboarding time and increase competency for employees all over the organization, giving BMO a meaningful competitive edge during a tough time in the financial services industry.

>90%

prefer Arist to other L&D tools

>12%

confidence lift for complex topics

5x

engagement rates vs. other L&D tools

"In today's world, it’s rare to find a partner such as Arist — one that offers an outstanding and effective product, but more importantly one who truly cares about their customers."

Brent Bernier

AVP, Talent, MAPFRE

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BMO

How BMO onboarded ​thousands while future-​proofing the organization

BMO

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FAQ

FAQ

Is Arist an LMS or an LXP? Can I use it instead of my existing tools?

Arist has all of the functionality of an LMS and LXP, including course creation, hosting, assignment, learner management, and analytics. But it's an entirely new category.

The main difference between Arist and a traditional LMS is that Arist uses Stanford research to deliver interactive content via existing messaging tools like SMS, WhatsApp, and Microsoft Teams instead of traditional video courses and e-learning modules that don't get adoption.

By meeting learners where they are, Arist sees much higher completion, adoption, and satisfaction rates than courses delivered via an LMS (over 90%). Arist is also far more behaviorally effective.

Some of our clients use Arist alongside their existing LMS and LXP, and Arist can easily integrate with your existing learning ecosystem. Some of our clients replace their ecosystem with Arist — it's up to you.

My employees are hourly or don't get work devices. Can they use Arist?

Yes. Arist has industry-leading technology that enables employees to securely and compliantly learn on their personal device. This includes seamless opt-in and opt-out features, automatic phone number encryption, toll-free message delivery, and FLSA-compliant shift locking for hourly employees.

Arist also has built-in wage & hour compliance and shift scheduling integration, which lets hourly employees use their personal devices for learning in a compliant and secure way without incurring additional costs.

Arist works with carriers to ensure that all messages are toll-free.

Do certain age groups prefer Arist more than others?

No. Our research has found no meaningful difference in adoption or satisfaction rates by age group, with older learners enjoying Arist courses more by a few percentage points.

The core reason: nearly everyone uses texting or email to communicate with their friends, colleagues, and loved ones, making messages a comfortable medium for all.

The tools we already use — like Slack, Teams, SMS, and WhatsApp — have the lowest barrier to entry or adoption. Learning and comms become accessible in 1-click to everyone, versus 7 clicks in an LMS or portal.

Is Arist an LMS or an LXP? Can I use it instead of my existing tools?

Arist has all of the functionality of an LMS and LXP, including course creation, hosting, assignment, learner management, and analytics. But it's an entirely new category.

The main difference between Arist and a traditional LMS is that Arist uses Stanford research to deliver interactive content via existing messaging tools like SMS, WhatsApp, and Microsoft Teams instead of traditional video courses and e-learning modules that don't get adoption.

By meeting learners where they are, Arist sees much higher completion, adoption, and satisfaction rates than courses delivered via an LMS (over 90%). Arist is also far more behaviorally effective.

Some of our clients use Arist alongside their existing LMS and LXP, and Arist can easily integrate with your existing learning ecosystem. Some of our clients replace their ecosystem with Arist — it's up to you.

My employees are hourly or don't get work devices. Can they use Arist?

Yes. Arist has industry-leading technology that enables employees to securely and compliantly learn on their personal device. This includes seamless opt-in and opt-out features, automatic phone number encryption, toll-free message delivery, and FLSA-compliant shift locking for hourly employees.

Arist also has built-in wage & hour compliance and shift scheduling integration, which lets hourly employees use their personal devices for learning in a compliant and secure way without incurring additional costs.

Arist works with carriers to ensure that all messages are toll-free.

Do certain age groups prefer Arist more than others?

No. Our research has found no meaningful difference in adoption or satisfaction rates by age group, with older learners enjoying Arist courses more by a few percentage points.

The core reason: nearly everyone uses texting or email to communicate with their friends, colleagues, and loved ones, making messages a comfortable medium for all.

The tools we already use — like Slack, Teams, SMS, and WhatsApp — have the lowest barrier to entry or adoption. Learning and comms become accessible in 1-click to everyone, versus 7 clicks in an LMS or portal.

Is Arist an LMS or an LXP? Can I use it instead of my existing tools?

Arist has all of the functionality of an LMS and LXP, including course creation, hosting, assignment, learner management, and analytics. But it's an entirely new category.

The main difference between Arist and a traditional LMS is that Arist uses Stanford research to deliver interactive content via existing messaging tools like SMS, WhatsApp, and Microsoft Teams instead of traditional video courses and e-learning modules that don't get adoption.

By meeting learners where they are, Arist sees much higher completion, adoption, and satisfaction rates than courses delivered via an LMS (over 90%). Arist is also far more behaviorally effective.

Some of our clients use Arist alongside their existing LMS and LXP, and Arist can easily integrate with your existing learning ecosystem. Some of our clients replace their ecosystem with Arist — it's up to you.

My employees are hourly or don't get work devices. Can they use Arist?

Yes. Arist has industry-leading technology that enables employees to securely and compliantly learn on their personal device. This includes seamless opt-in and opt-out features, automatic phone number encryption, toll-free message delivery, and FLSA-compliant shift locking for hourly employees.

Arist also has built-in wage & hour compliance and shift scheduling integration, which lets hourly employees use their personal devices for learning in a compliant and secure way without incurring additional costs.

Arist works with carriers to ensure that all messages are toll-free.

Do certain age groups prefer Arist more than others?

No. Our research has found no meaningful difference in adoption or satisfaction rates by age group, with older learners enjoying Arist courses more by a few percentage points.

The core reason: nearly everyone uses texting or email to communicate with their friends, colleagues, and loved ones, making messages a comfortable medium for all.

The tools we already use — like Slack, Teams, SMS, and WhatsApp — have the lowest barrier to entry or adoption. Learning and comms become accessible in 1-click to everyone, versus 7 clicks in an LMS or portal.

Get a demo

See how Arist's platform and AI can drive performance for your team

Arist Logo

Meeting learners where they are

Product

Sidekick (AI)

POI calculator

White paper

Webinars

© All rights reserved.

2261 Market Street #4320. San Francisco, CA 94114

Get a demo

See how Arist's platform and AI can drive performance for your team

Arist Logo

Meeting learners where they are

Product

Sidekick (AI)

POI calculator

White paper

Webinars

© All rights reserved.

2261 Market Street #4320. San

Francisco, CA 94114

Get a demo

See how Arist's platform and AI can drive performance for your team

Arist Logo

Meeting learners where they are

Product

Sidekick (AI)

POI calculator

White paper

Webinars

© All rights reserved.

2261 Market Street #4320. San Francisco, CA 94114

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